When will my order arrive?
UK orders are dispatched using Royal Mail tracked 24/48 services and can be tracked via tracking numbers provided.
- All 'standard' orders are shipped on Royal Mail Tracked 48 and should be delivered within 2-4 working days.
- All 'express' orders are shipped on Royal Mail Tracked 24 and should be delivered within 1-2 working days.
All international orders are dispatched using Royal Mail and local postal services - items are dispatched on tracked (& Signed) services and can be tracked via a tracking number provided. In most cases orders are delivered within two weeks of dispatch however this may be extended in certain circumstances.
All delivery times are estimated and are not guaranteed. Local holidays, busy periods/seasons and exceptional circumstances may extend these times.
What should I do if I haven’t received my package?
If you have not recieved your order, double check your tracking number for the latest update. If this doesn't help please email us at customercareSRU@macron.com with your order details and enquiry and we will get back to you asap.
How much is shipping?
All our UK shipping options are charged at flat rates;
'Standard' delivery - £4.99
'Express' delivery - £8.99
Click& collect at BT Murrayfield - Free
International shipping options charges vary depending on the destination, number of items and the weight of the order. The cost of shipping with be detailed at check out.
I need my goods to be delivered outside the UK. Are there any other charges?
In most countries, customs or import duties are applied once the package reaches its destination. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country; our advice would be to contact your local customs office for further details.
Please also note orders to the UAE can only be shipped to PO Boxes or business addresses - we cannot ship to residential addresses.
Last Dates for Christmas Delivery
CARRIBEAN - 01/12/2021
NEW ZEALAND AND AUSTRALIA - 04/12/2021
AFRICA, FAR EAST AND ASIA - 08/12/2021
SOUTH AND CENTRAL AMERICA - 08/12/2021
EASTERN EUROPE - 10/12/2021
USA AND CANADA - 10/12/2021
ITALY - 14/12/2021
WESTERN EUROPE - 16/12/2021
UK - TRACKED 48 - 21/12/202