Online security - Terms & Conditions

Welcome to the website (the “Site”), SRU official online shop. The products purchased on the Website are directly sold by Macron Retail UK Ltd, a company registered in Scotland, no. SC469069 – VAT Registration Number no. 184 9453 66, which has its Registered office at Unit 1, 6 Bankhead Crossway North, Edinburgh EH11 4BP 

Please read these General Terms and Conditions of Sale carefully before purchasing any products through the Website.

Information requests should be made through our customer care:
•  sending an email to

We will answer your questions Monday to Friday from 8.30 am to 4.00 pm (GMT time).


The term “Site” refers to the internet site, dedicated to the sale of official merchandising items for SRU. The term “Customer” refers to the subject (either physical or juridical person) making a purchase from the site, in respect of the following general sale conditions. The term “Macron Retail UK Ltd” refers to Macron Retail UK Ltd, a company registered in Scotland, no. SC469069 – VAT Registration Number no. 184 9453 66, which has its Registered office at Unit 1, 6 Bankhead Crossway North, Edinburgh EH11 4BP. The term “Order” refers to the request form of the goods on sale, filled in by the Customer on the Site. The term “Products” refers to the goods on sale on the Site according to the following general sale conditions. The term “Customized Products” refers to the goods that are customized at the Customer’s request. The term “Price” refers to the corresponding amount to be paid for the goods on sale. The term “Contract” refers to the remote sale contract whose object is the sale of the product, regulated by these general sale conditions. The term “Parties” refers to Macron Retail UK Ltd and to the Customer.


Products are sold according to the terms and conditions provided by the contract published on the site at the moment of the order. The contract is concluded and binding for both parties when the order confirmation is forwarded, by Macron Retail UK Ltd, to the e-mail address indicated by the customer during the registration to the site. Articles on the site and their prices are subject to change without notice.


Macron Retail UK Ltd will arrange for delivery of the products ordered to the address specified in the order by the customer. The product delivery will take place within 48-72 hours for the UK, within 2 or more working days for Europe, within 4 or more working days for no-EU countries (always 24 hours after the order has been registered).

The delivery dates indicated on the site are merely approximate and not binding for Macron Retail UK Ltd. In the event one or more articles should be out of stock after the order, Macron Retail UK Ltd will proceed to deliver the remaining articles ordered by the customer. The partial delivery of the ordered products will still be valid and the customer will not be entitled to refuse the delivery. In case of payment in advance, a solution will be arranged with the customer for the compensation of the lacking item. At the time of delivery, the ownership and the risks relative to product transportation are transferred to the customer.


For purchasing on, it is not mandatory to register on the website. Anyway, the user can choose to make the registration: it is free, fast and does not imply any purchase obligation. At the first order, the user will be automatically registered and he will receive a generic password. It will be able to be changed immediately through the link shown in the confirmation e-mail. The customer is responsible for providing complete, correct and true data relative to personal information, personal address and, in general terms, all other information useful to execute the order. The customer is responsible for paying the price of the purchased products and for keeping a copy of the purchase order confirmation, sent by the site to the e-mail address provided by the customer during the registration to the site.


The prices indicated on the Website shall be understood as inclusive of taxes and VAT. Prices are expressed in GBP / USD / EUR / AUD / JPY depending on delivery address. The resulting total price at the end of the purchase procedure is inclusive of transport charges, but does not include custom duties and possible additional charges on the sale price, necessary in order to import goods in a foreign country. Any supplementary charges relative to clearance procedures shall be paid exclusively by the recipient. Payment will have to be in full. All orders are subject to verification. Macron Retail UK Ltd reserves the right to request for identification documents in certain cases. Therefore, Customer Care could contact customers to obtain more details on payments before the order is confirmed. If the customer fails to send the required documents within 72 hours, the order will be deleted and standard refund for the paid amounts will be issued.


For any announcement of a price reduction, Macron Retail UK ltd. indicates - in accordance with the provisions of art. 17 bis Cod. Cons. (d.lgs., 6.9.2005, no. 206) in implementation of Directive 27/11/2019, no. 2019/2161/EU - also the prior price, meaning by prior price the lowest price applied by Macron Retail UK ltd. to the generality of consumers in the thirty days prior to the application of the price reduction. At the same time, in the case of progressively increased price reduction during the same sales campaign without interruption, the prior price applied shall mean the price without the reduction prior to the first application of the price reduction.



The parties will not be responsible for the delay in the fulfilment of their obligation, in conformity with the contract, if the delay is caused by circumstances beyond their reasonable control. The party that is late due to force majeure will be entitled to have a term extension necessary to fulfil such obligations.


Trademarks, logos and other distinguishing marks of any kind used in the site pages belong to their respective owners. It is prohibited to unauthorised third parties to use the trademarks, logos and other distinguishing marks, including their reproduction on other internet sites. Contents, such as information, text, graphics and images within the site are protected by copyright.


In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, no. 3134, part 3 (in force from 13th June 2014) customers have the right to cancel/return within 14 days of receiving their order*. To cancel/return an order, written communication should be made to the email address within 14 days of the order being received by the customer; the customer then has an additional 14 days to return the goods by post to the address below or to return the goods in person to the same address. Goods must be returned packed securely, in their original state; with all labels and packaging and in a saleable condition. If any of these conditions are not met we reserve the right to reject the return. (Regulation 29 (1b)) The cost of returning the goods is the responsibility of the customer and will not be reimbursed (except in the instance of faulty goods); this includes any customs charges for the importation of goods returned from overseas. Any refund of cancelled goods will be made to the original payment method used in the order and will be made within 14 days of the return of the cancelled order.

EH11 4BP 

*Please note all unsealed ‘Bawbags’ underwear and all opened socks are non-refundable for hygiene reasons.


The data provided by the customer and necessary for the regular execution of the contract will be processed in compliance with the provision of the 2003 Legislative Decree no. 196 regarding “Personal Data Protection”. For further information, please see the “Privacy” section.


The contract replaces all the contracts, the agreements and the understandings that previously existed between the parties. It constitutes, together with the order, the general conditions relative to the use of the site and the conditions relative to the registration service, as well as the full agreement between the parties as regards the object of the contract. Any change or alteration of the contract will have to be accepted in writing by both parties.


All communications between the parties will have to be made in writing and forwarded to the address of the other party indicated in the contract and in the order. All the communications forwarded to the address of the other party – indicated on the site and in the order – by means of electronic mail, will be considered in writing. All communications affecting the validity or the existence of this agreement will have to be exclusively delivered by hand or sent by recorded delivery letter with proof of delivery.


For any controversy deriving from the contract or related to it, the Competent Court will be the customer’s place of residence court, if the customer is a consumer according to the law in force. For any other case, exclusively the Sheriff Court of Edinburgh. The contract will be regulated and interpreted in compliance with Scottish laws. The parties acknowledge that the application to this contract of the United Nations Agreement on the contracts for the International Sale of Goods is expressly ruled out.





By participating in any competition run by Macron Retail UK Ltd, you are agreeing to these competition terms and conditions.

Eligibility to Enter

The competition is open to all customers who place an order at Macron Retail UK Ltd. employees and associates are excluded from the draw.

By ordering from, you will be entering the competition; you confirm that you are eligible to do so and that you are eligible to receive any prizes that may be awarded to you.

Eligibility of orders will be determined by certain parameters detailed in competition announcement.

There is no entry limit and all qualifying orders from will be entered into the draw.

Closing Dates

All competitions close 7 days after announcement unless specified otherwise.

The Prize

The winning prize will be detailed in the competition announcement. We reserve the right to substitute prizes of equal or greater value if circumstances beyond our control require doing so.

The prize is non-transferable and non-exchangeable, and no cash alternatives will be provided.

The use of specific brands as prizes by Macron Retail UK Ltd. does not imply any affiliation with or endorsement of such brands.

Macron Retail UK Ltd.'s decision on any aspect of the competition is final and binding, and no correspondence will be entered into about it.

Winner Announcement

The winner will be chosen at random and notified via the email address provided on ordering from

Macron Retail UK Ltd. will make two attempts to contact the winner via email.

If the winner does not respond to the emails informing them of their win within 14 days of the second email, they forfeit their right to the prize, and Macron Retail UK Ltd. reserves the right to select and notify a new winner.

Delivery of the Prize

The winner will allow 14 days for the prize to be delivered; otherwise, alternative collection or delivery arrangements can be made through mutual agreement.

Data Protection and Publicity

You agree that any personal information that you provide when entering the competition will be used by Macron Retail UK Ltd. for the purposes of administering the competition and for other purposes as specified in our Privacy Policy.

All entrants may request information on the winning participant by emailing

If requested by Macron Retail UK Ltd., the winner agrees to release their first name and city of residence to other competition participants.

Limitation of Liability

Macron Retail UK Ltd. accepts no liability for any damage, loss, injury, or disappointment suffered by entrants as a result of participating in the competition or being selected for a prize.


Macron Retail UK Ltd. reserves the right, at any time and without prior notice, to cancel the competition or amend these terms and conditions