Customer Services - Delivery Options
PLEASE NOTE: DELIVERY TIMES MAY BE EXTENDED DUE TO DELAYS CAUSED BY RECENT ROYAL MAIL INDUSTRIAL ACTION.
Delivery times depend on the destination of the order and time of year that it is placed however in most cases they are as follows.
Please note that during busy periods such as Christmas, 6 Nations and during the Autumn Tests these times may be extended.
UK DELIVERY 3-5 days* for delivery
All UK orders are dispatched using Royal Mail.
STANDARD - This is 'Tracked 48' service; after dispatch of your order you will recieve an email from us with a tracking number that can be used on Royal Mail's track and trace. you may also receive a message from Royal Mail themselves with a link to the tracking facility. Delivery time for this service is normally 3 days from dispatch (however may be longer depending on local staffing levels and volume of post). Postage (within the UK) is charged at a flat rate of £4.99.
*CHANNEL ISLANDS* - Items ordered to the channel islands are charged in USD at a rate of $6.30 (roughly equivilent to standard UK postage).
INTERNATIONAL DELIVERY 7–21 days* for delivery
All orders to countries outside the UK are dispatched via the Royal Mail using their ‘International Tracked & Signed’ service. This service offers full tracking (to most destinations) and requires a signature on delivery. Orders are handled by Royal Mail within the UK and handed over to their international partners in the destination country for local delivery.
Europe: Royal Mail’s delivery times for this service are 7-14 days* from dispatch and postage of all orders to Europe are charged at weight dependent rates starting at €12.00.
Rest of the World: Royal Mail’s delivery times for this service are 7-21 days* from dispatch and postage of all orders outside the EU is charged at weight and destination dependent rates starting at US$23.99/AUD$25/¥2400
Customs charges may be applied by the destination country and any/all charges are the responsibility of the customer. We do not have any control over these charges and are unable to predict what they may be as they differ country to country.
UAE ORDERS – please note that due to our delivery methods we are only able to ship to business addresses or PO Boxes within the UAE.
SOUTH AFRICA - please note that due to significant disruption within the South African postal system we are unable to guarantee a time frame for deliveries. Recent orders have taken up to 12 weeks to arrive at their destination.
Please don’t hesitate to get in touch if you have any questions regarding deliveries. You can reach us, Monday to Friday 9am-5pm, by email at customercareSRU@macron.com
LOST IN TRANSIT
For items that you suspect may be lost in the post; get in touch email@example.com however please be aware that we can only investigate lost items with the Royal Mail after 15 working days for UK orders and 30 working days for EU and International orders.
*all delivery times are estimated and are not guaranteed. Local holidays, busy periods/seasons and exceptional circumstances may extend these times.